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AXITRAQ Mobile App User Guide

Version: 1.2 Last Updated: 2026-09-16 Applies to: AXITRAQ Operations App (iPhone / Android) and AXITRAQ Tablet App (iPad)

Table of Contents

  1. About the Mobile App
  2. Getting the App
  3. AXITRAQ Operations App — iPhone
  4. AXITRAQ Operations App — Android
  5. AXITRAQ Tablet App — iPad
  6. System Requirements
  7. Logging In
  8. Entering Your Credentials
  9. Biometric Login
  10. Two-Factor Authentication on Mobile
  11. Confirming a New Device
  12. Approving Sensitive Changes in the App
  13. Home Screen
  14. Welcome Area
  15. Quick Action Buttons
  16. Dashboard Data
  17. QR Code Scanning
  18. Scanning an Asset QR Code
  19. Scan Actions
  20. Manual Code Entry
  21. Scanning Job and Document QR Codes
  22. Pre-Start Checklists
  23. Starting a Pre-Start Checklist
  24. Completing Checklist Items
  25. What Happens After Submission
  26. Post-Stop Checklists
  27. Asset Viewing
  28. Browsing Assets
  29. Asset Detail Screen
  30. Taking Photos
  31. Capturing a Photo
  32. Attaching Photos to Entities
  33. Photo Watermarking
  34. Viewing Your Photos
  35. Inspections on Mobile
  36. Forms and Multi-Party Signing
  37. Timesheet Clock In and Out
  38. Parts Consumption
  39. Fuel Transactions
  40. Invoice and Receipt Scanning
  41. Messaging
  42. Push Notifications
  43. GPS Location
  44. Offline Mode
  45. Qualifications
  46. TOTP Authenticator
  47. Account and Settings
  48. Troubleshooting
  49. Getting Help

About the Mobile App

AXITRAQ has two native apps. Both connect to your organisation's AXITRAQ platform at axitraq.app.

App Device Store
AXITRAQ Operations App iPhone Apple App Store
AXITRAQ Operations App Android phone Google Play
AXITRAQ Tablet App iPad Apple App Store

Use the store links above. Searching for AXITRAQ also works. Do not use older “AXITRAQ” listings that are no longer available.

Getting the App

AXITRAQ Operations App — iPhone

App Store: AXITRAQ Operations App

  1. On your iPhone, open the link above, or open the App Store and search for AXITRAQ Operations App.
  2. Tap Get to download and install.
  3. Open the app from your home screen and sign in.

Requires iOS 16.4 or later.

AXITRAQ Operations App — Android

Google Play: AXITRAQ

  1. On your Android phone, open the link above, or open Google Play and search for AXITRAQ.
  2. Tap Install.
  3. Open the app and sign in.

Requires Android 10 or later.

AXITRAQ Tablet App — iPad

App Store: AXITRAQ Tablet App

  1. On your iPad, open the link above, or open the App Store and search for AXITRAQ Tablet App.
  2. Tap Get to download and install.
  3. Open the app from your home screen and sign in.

Requires iPadOS 16.4 or later. The Tablet App is built for iPad (larger screen, field audits, and tablet workflows). iPhone users should install the Operations App, not the Tablet App.

System Requirements

App Platform Minimum Store
Operations App iPhone (iOS) 16.4 App Store
Operations App Android 10.0 Google Play
Tablet App iPad (iPadOS) 16.4 App Store
Any Network Wi-Fi or mobile data 4G/5G recommended for photo uploads

The Operations App uses approximately 80 MB of storage. The Tablet App uses approximately 120 MB. Additional space is used for offline data caching.

Logging In

Entering Your Credentials

When you open the app for the first time, you will see the login screen.

  1. Enter your username — usually your email address. If your manager invited you by SMS, use your mobile number in international format (e.g. +61412345678).
  2. Enter your password (the one you set via the welcome link, or the password your administrator gave you).
  3. Tap Sign In.

If you received an SMS invite, tap the link first to set your password on the welcome page, then return to the app and sign in with your mobile number.

If your credentials are correct, you will be taken to the home screen. Your login session is stored securely on the device so you do not need to log in every time you open the app.

Biometric Login

After your first successful login, the app will offer to enable biometric authentication for faster access on subsequent logins.

On iPhone: Face ID or Touch ID (depending on your device model). On Android: Fingerprint recognition or face unlock (depending on your device).

To use biometric login:

  1. Log in with your email and password the first time.
  2. When prompted, allow biometric access.
  3. On subsequent opens, authenticate with your face or fingerprint instead of typing your password.

Your credentials are stored securely in the device keychain (iOS) or keystore (Android) and are never stored as plain text.

Two-Factor Authentication on Mobile

Two-factor authentication (2FA) is handled differently on mobile compared to the web platform:

  • Phones (iPhone and Android): 2FA is bypassed for operator convenience. You log in with your email and password (or biometrics) only.
  • Tablets (iPad): If you have 2FA enabled on your account, you will be required to enter your verification code when logging in on a tablet.

This distinction exists because phone-based field workers typically need rapid access to the app on site. Tablet users, who are more likely to be in supervisory or office roles, follow the standard 2FA process.

Confirming a New Device

Your relationship with AXITRAQ is established on the phone or tablet you set up from your invite, so that first device is trusted automatically. Signing in on a different device later works like this when your organisation has new-device confirmation switched on:

  1. Enter your email and password as usual.
  2. AXITRAQ sends a 6-digit code to your registered mobile number (or your email if no mobile is on file). The screen shows where it was sent.
  3. Enter the code within 10 minutes. If it did not arrive, tap Resend code.
  4. Once confirmed, the device is trusted and you will not be asked again on it.

You get five attempts per code. If you run out, or the code expires, simply sign in again to receive a new one.

Every time a new device joins your account, you and your account owner receive a notification. You can see and remove your app devices at any time under My Account → Devices on the web.

Older versions of the app sign in exactly as before — update the app to receive the new device protection.

Approving Sensitive Changes in the App

If you are an account owner or manager, the app may ask you to confirm it is really you before a sensitive action (for example, retrieving a pending authenticator setup or removing another device). Enter the current code from your authenticator, or, if you do not use one, tap Send code to receive a one-time code on your registered mobile.

Home Screen

After logging in, you arrive at the home screen. This is your central hub for all mobile operations.

Welcome Area

At the top of the screen, you will see:

  • Your company logo.
  • A welcome message with your name.
  • Your current reward points balance (if your organisation uses the rewards feature).
  • An unread message count badge (if you have unread messages).

Quick Action Buttons

The home screen displays a grid of action buttons. Depending on your permissions, you may see some or all of the following:

Button Description
Scan QR Opens the camera for scanning asset, job, or document QR codes. This is the large circular button at the bottom centre of the screen, positioned for easy thumb access.
Timesheet Submit daily timesheet entries with job, hours, and entry type.
Purchase Scan a purchase invoice or delivery docket for OCR processing.
Returns Scan a supplier return or credit note.
Qualifications View and manage your trade qualifications and licences.
Manuals Browse company manuals and technical documents from the Manuals hub (visibility-controlled), including files linked to Parts and Assets.
Forms Access and complete assigned forms and checklists.
Fuel Record fuel purchases and transfers.

Dashboard Data

Below the action grid, the home screen may display:

  • Active asset sessions you currently have running (assets you have scanned in to use).
  • Recent timesheet entries you have submitted.

QR Code Scanning

QR code scanning is one of the most-used features on mobile. Every asset, job, and document in AXITRAQ can have a QR code label. Scanning a code gives you instant access to that item's details and available actions.

Scanning an Asset QR Code

  1. From the home screen, tap the Scan QR button.
  2. Point your device camera at the QR code on the asset.
  3. The app detects the code automatically. No need to tap a capture button.
  4. The asset detail screen appears, showing the asset name, code, status, and specifications.

Scan Actions

After scanning an asset QR code, you will see the available actions for that asset:

  • Start Use — Begin an asset session. Your GPS location is recorded when you start using an asset. If the asset has a pre-start checklist configured, you will be prompted to complete it first (see Pre-Start Checklists).
  • Stop Use — End your current session with the asset.
  • Consume Part — Log a part or material that you have used on this asset (see Parts Consumption).
  • Pre-Start Checklist — If the asset has a checklist assigned, a button to begin the checklist is displayed.

If the asset is currently marked as Out of Service, a warning banner is displayed at the top of the screen. You will not be able to start a session with an out-of-service asset.

Maintenance Warnings on Scan

When you scan an asset's QR code to start a session, the app checks for any approaching or overdue maintenance:

  • Approaching — the asset is within the warning threshold for a scheduled service (e.g. "1,000 km from next service").
  • Due — the asset has reached its service interval.
  • Overdue — the asset has exceeded its service interval.

These warnings are displayed immediately after scanning, alerting you before you begin using the asset.

Odometer/Hour Meter Prompt on Start/Stop

If an asset is configured to prompt for meter readings, you will be asked to enter the current odometer or hour meter value when starting or stopping the asset via QR scan. The reading is saved to the asset record and logged for maintenance tracking.

Manual Code Entry

If a QR code is damaged or difficult to scan:

  1. Tap the Enter Code Manually option on the scanner screen.
  2. Type the asset code (for example, TK-0001) into the text field.
  3. Tap Look Up to retrieve the asset.

Scanning Job and Document QR Codes

The scanner also recognises job and document QR codes:

  • Job QR codes allow you to clock in or out of a job with a single scan. See Clocking In via QR Code.
  • Document QR codes open a passcode-protected document page for viewing.

Pre-Start Checklists

Pre-start checklists ensure that equipment is safe and ready for use before an operator begins work. If your organisation has assigned a pre-start checklist to an asset, you must complete it before starting the asset.

Starting a Pre-Start Checklist

  1. Scan the asset QR code.
  2. If Select Job is configured, choose the job you are using the asset on (your jobs for today, or all your open jobs if none are listed for today).
  3. If a pre-start checklist is assigned, you will see a Begin Pre-Start Checklist button.
  4. If the asset has more than one checklist assigned, a picker appears for you to choose which checklist to complete.
  5. Tap the checklist to begin.

Completing Checklist Items

Checklists contain a series of items. Each item may be one of the following types:

Item Type What to Do
Checkbox (Pass/Fail) Mark each item as Pass or Fail.
Text Input Enter a text response (for example, a description of a defect).
Number Input Enter a numeric value (for example, a tyre pressure reading).
Select Dropdown Choose from a list of predefined options.
Photo Capture Take a photo directly from the checklist (for example, a photo of the equipment condition).
Instruction Panel Read-only instruction text. No action required.
Section Header A heading that separates groups of items. No action required.

Some items have special outcomes:

  • Out of Service — If you mark an item as Out of Service, the asset is taken offline and set to inactive. Other users will see the out-of-service warning.
  • Book Service — If you mark an item for service, a maintenance request is automatically created for the asset.

Checklist numbers and meter readings

The checklist builder has no Meter Reading item. A Number item stores the figure the operator types on that submission. It does not write the asset's hour meter or odometer by itself.

Meter values that update the asset come from elsewhere:

  • The start/stop prompt on a QR scan, when the asset's Reading Prompt is Hour Meter, Odometer, or Both.
  • Hour Meter Reading on an Audit inspection.
  • A fuel purchase that records a meter.

What Happens After Submission

When you complete and submit a pre-start checklist:

  • If all items pass, the asset session starts automatically. You are now recorded as using the asset.
  • If any fail items are triggered, the asset session is blocked. Depending on the checklist configuration, the asset may be taken out of service.
  • Your GPS location is recorded with the checklist submission.

Post-Stop Checklists

Post-stop checklists work the same way as pre-start checklists, but they are completed at the end of a shift or when you finish using an asset. If your organisation has configured a post-stop checklist:

  1. Scan the asset QR code.
  2. Tap Stop Use to end your session.
  3. If STOP/START is configured, choose End of Day or Next Job.
  4. End of Day — if a post-stop checklist is assigned, complete it, then the session ends.
  5. Next Job — enter hours used on the last job, answer any extra Next Job questions, pick your next job, and submit. The asset stays in use on the new job. Your timesheet is not changed; clock in or out from MY JOBS as usual.
  6. For End of Day, complete all items using the same process described in Completing Checklist Items and submit to close out your asset session.

Asset Viewing

Browsing Assets

To browse the full list of assets available to your organisation:

  1. Use the Search feature (available from the navigation menu) to search across assets, parts, and employees.
  2. Type an asset name, code, or keyword.
  3. Tap an asset from the results to open its detail screen.

Alternatively, scan any asset QR code to go directly to its detail view.

Asset Detail Screen

The asset detail screen shows:

  • Asset name and code (for example, "Truck 01 — TK-0001").
  • Status (Active, Inactive, Out of Service).
  • Specifications and custom fields configured by your organisation.
  • Photo gallery — all photos attached to the asset.
  • Maintenance history — recent maintenance jobs and service records.
  • Current session — if someone is currently using the asset, their name and start time are shown.

From this screen, you can start or stop using the asset, consume parts, or begin a checklist.

Taking Photos

The Operations Camera opens live immediately. Every photo belongs to you (the signed-in employee). If you are clocked in on a job, or you have an active asset session with a job, the same photo is also attached to that job. You can optionally tag an Asset, Client, or Part from the camera rail. One file is stored — galleries for you, the job, and any extra tag all show that photo.

Capturing a Photo

  1. Open Camera from Home (no purpose picker). The live view opens immediately.
  2. Frame your subject using the device camera.
  3. Tap the capture button to take the photo.
  4. Review the photo on the preview screen.
  5. Tap Accept to keep the photo, or Retake to try again.

You can still attach photos from an asset, job, checklist, form, or stocktake screen. Those uploads keep the entity you already selected and do not add a second job automatically.

Attaching Photos to Entities

  • Always: the photo is saved against you.
  • Automatically: if you have an open timesheet (START, not yet STOP) or an active asset session with a job, the photo is also linked to that job. You do not send a job id.
  • Optional extra tag: tap Asset, Client, or Parts on the camera rail and pick the record. Job cannot be chosen as an extra tag.

Photos are uploaded to the AXITRAQ platform and stored in the cloud. A thumbnail is generated automatically for quick browsing.

Photo Watermarking

By default, every photo captured through the AXITRAQ app is automatically watermarked with a semi-transparent overlay at the bottom of the image. The watermark includes:

  • Your name and employee number.
  • The date and time the photo was taken.
  • GPS coordinates with compass bearing (for example, "33.8688 S, 151.2093 E — facing SE").
  • Altitude (if available from the device).

This watermark provides a tamper-evident record of who took the photo, when, and where. It cannot be removed after capture.

Viewing Your Photos

To view photos you have previously captured:

  1. Access the My Photos section from the navigation menu.
  2. Browse your photos in reverse chronological order, including Camera shots saved against you.
  3. Filter by entity type (Job, Client, Asset, or Part) if needed.
  4. Tap a photo to view it at full size. The same photo also appears on the job and any extra tag you chose.

Inspections on Mobile

Field inspections allow you to record the condition of assets and capture evidence while on site.

Completing an Inspection

  1. Navigate to the asset you want to inspect (via QR scan or search).
  2. Select the inspection form assigned to the asset.
  3. Work through each inspection item, recording your findings.
  4. For each item, mark the result (Pass, Fail, or N/A depending on the form configuration).
  5. Add any notes to explain your findings where necessary.
  6. Submit the completed inspection.

Your GPS location is recorded with the inspection submission.

Adding Photo Evidence

Many inspection items allow or require photo evidence:

  1. When you reach a photo item in the inspection form, the camera opens.
  2. Capture the photo showing the condition or defect.
  3. The photo is attached to that specific inspection item.
  4. Continue to the next item.

Photos attached to inspections are watermarked with the same metadata as standard photos (operator name, timestamp, GPS).

Forms and Multi-Party Signing

AXITRAQ supports two ways to complete forms on mobile:

  • Company forms — HR, safety, and general paperwork (incident reports, leave requests) that do not require a job. These appear under FORMS on the home screen.
  • Job forms — SWMS, permits, and other documents tied to a specific job. Select the job first, then choose the form.

Some forms require signatures from multiple people, such as Safe Work Method Statements (SWMS). The mobile app handles the full signing workflow.

Company Forms (FORMS)

Use company forms for organisation-wide documents your administrator has published with Company availability:

  1. From the home screen, tap FORMS.
  2. Browse forms by category (e.g. HR, Safety).
  3. Tap the form you need — for example, Employee Incident Report, Vehicle Incident Report, Annual Leave Request, or Sick Leave Request.
  4. Review pre-filled fields (your name, employee number, and similar profile data may already be completed).
  5. Answer each question. Additional sections may appear based on your answers (conditional fields).
  6. For injury questions, tap areas on the body diagram if shown.
  7. Tap Submit when finished.

You do not need to select a job for company-scoped forms. If a form is missing, your employee type (employee vs contractor) or department may not match the form's availability rules — contact your manager.

Job Forms

For forms assigned to a specific job:

  1. Tap FORMS (or open the job from Jobs).
  2. Select the job associated with the form.
  3. Choose the form template from the list of available forms.
  4. Complete all fields and tap Submit.

Filling Out a Form

Whether company or job-scoped, the form tracks your progress as you work through it. GPS location is recorded at submission time.

If the form has signature slots configured, it enters the multi-party signing workflow after submission. The submitter's signature is applied automatically, and all other required signers receive a push notification.

Signing Forms

When a form requires your signature, you will receive a push notification and an in-app notification.

  1. Open the Pending Signatures list from the Forms section.
  2. Tap the form that needs your signature.
  3. Review the completed form in read-only mode.
  4. Tap Sign to apply your digital signature.
  5. If you have a saved signature profile, it is used automatically. Otherwise, you can draw your signature on screen.

Once all required field worker signatures are collected, the supervisor or admin is notified for final sign-off. A PDF is generated once the signing process is complete.

Setting Up Your Signature Profile

To set up a reusable digital signature:

  1. Navigate to the signature profile section within Forms.
  2. Enter your full name and position title.
  3. Draw your signature on the screen.
  4. Tap Save.

Your signature profile is stored securely and used whenever you sign a form. You can also upload an authority document (PDF or image) if your organisation requires one.

Timesheet Clock In and Out

The mobile app allows you to submit timesheet entries and clock in or out of jobs directly from the field.

Submitting a Timesheet Entry

  1. From the home screen, tap Timesheet.
  2. Select the date using the date picker.
  3. Select the job from the searchable job list. The list shows all jobs assigned to you.
  4. Set your start time and end time using the time picker (displayed in 12-hour format with 5-minute intervals).
  5. Choose the entry type: Regular, Overtime, Travel, or Standby.
  6. Optionally record any parts or materials consumed during the shift. The job’s parts list includes catalogue allocations and scanned purchase lines that Accounts has not CHECKED yet (those pending lines include the docket / invoice number). Confirm the quantity you actually used. The native picker for pending purchases ships in a mobile-app update.
  7. Add any notes relevant to the timesheet entry.
  8. Tap Submit.

If the submission fails (for example, due to a network issue), an error banner is displayed with details. The entry is queued for retry if you are offline (see Offline Mode).

Job Selection for Timesheets

When submitting a timesheet from the mobile app, the job dropdown only shows jobs that you are currently assigned to. This prevents accidental submissions against unrelated jobs and ensures accurate cost tracking.

If a job is not appearing in your dropdown, contact your manager to verify your job assignment.

Clocking In via QR Code

For rapid clock-in at a job site:

  1. Tap Scan QR from the home screen.
  2. Scan the QR code displayed at the job site.
  3. The app recognises it as a job QR code and records a clock-in with your current timestamp.
  4. To clock out, scan the same QR code again.

Your GPS location is captured with each clock-in and clock-out.

Parts Consumption

When you use a part or material on a job or asset, you can record the consumption directly from the mobile app.

  1. Scan the asset QR code.
  2. Tap Consume Part from the asset actions.
  3. Use the searchable parts list to find the part or material.
  4. Enter the quantity consumed.
  5. Tap Submit.

The consumption is recorded against the asset and deducted from inventory. If you are submitting a timesheet, you can also record parts consumption as part of the timesheet entry by using the parts field on the timesheet form.

Fuel Transactions

The Fuel section of the app allows you to record fuel purchases and transfers between assets.

Recording a Fuel Purchase

  1. From the home screen, tap Fuel.
  2. Select Purchase.
  3. Choose the asset receiving the fuel (or scan its QR code).
  4. Capture a photo of the fuel receipt using the camera.
  5. The receipt is processed using OCR, which automatically extracts the volume, unit cost, total value, vendor name, and date.
  6. Review the extracted values and correct any errors.
  7. Select the fuel type from your parts catalog (for example, Diesel).
  8. Tap Confirm to record the purchase.

The fuel purchase updates the asset's fuel inventory and cost records.

Fuel Purchase — Meter Readings

When recording a fuel purchase for an asset with fuel tracking enabled, you may be prompted to enter:

  • Odometer Reading — the current km or miles reading on the vehicle.
  • Hour Meter Reading — the current hours reading on the equipment.
  • Full Tank — whether this fill completely topped up the tank.

These readings are used to: - Update the asset's current meter values. - Calculate fuel consumption automatically (for assets with Auto Fill-to-Fill tracking). - Track fuel efficiency (L/100km or L/hr).

Fuel Transfers

To transfer fuel between assets (for example, from a fuel pod to a truck):

  1. From the Fuel section, select Transfer.
  2. Choose the source asset (the tank or pod you are drawing from).
  3. Choose the destination asset (the machine receiving the fuel).
  4. Select the fuel type.
  5. Enter the volume transferred.
  6. Tap Submit.

The transfer adjusts inventory levels on both assets and applies any configured markup.

Invoice and Receipt Scanning

The mobile app includes a multi-page document scanner for purchase invoices, delivery dockets / packing slips, and supplier returns. Most trade-account counters hand over a delivery docket rather than a priced invoice — photograph that.

Scanning an Invoice or Delivery Docket

  1. From the home screen, tap Purchase.
  2. Select the job (or asset / location) this purchase relates to.
  3. The camera opens with a document framing guide.
  4. Capture the first page of the invoice or delivery docket.
  5. Review the captured image and tap Accept or Retake.
  6. If the document has additional pages, tap Add Page and capture each one.
  7. When all pages are captured, tap Upload.
  8. The document is sent for OCR processing by AXITRAQ's document OCR engine.
  9. A success screen displays the extracted data: vendor name, document number (invoice #, or shipment / docket / order #), date, and line items. Delivery dockets usually have quantities and part codes but no prices — that is expected; the office confirms the lines in Accounts and the supplier invoice can follow later.

Scanning a Return or Credit Note

The process for returns is identical to invoices:

  1. Tap Returns from the home screen.
  2. Follow the same capture, review, and upload steps.
  3. The document is classified as a credit note and processed accordingly.

Messaging

AXITRAQ includes a built-in messaging system accessible from the mobile app. You can send and receive messages to other employees in your organisation, either as internal messages or as SMS.

Viewing Conversations

  1. Open the Messages section from the navigation menu.
  2. Your conversations are listed with the most recent at the top.
  3. Each conversation shows the contact name, last message preview, timestamp, and an unread count badge.
  4. Tap a conversation to open it and view the full message history. Each message shows the name of the person who sent it. The newest message is at the bottom of the thread.

Sending a Message

  1. To start a new conversation, tap the compose button and search for a contact.
  2. Type your message in the text field.
  3. Tap Send.

Depending on your permissions, you may be able to:

  • Send internal messages (delivered within the AXITRAQ app).
  • Send SMS messages (delivered to the recipient's mobile phone via SMS).
  • Send broadcast messages to all members of a job, department, or asset team.

Your messaging permissions are set by your administrator and determine which send options are available to you.

Push Notifications

The AXITRAQ mobile app sends push notifications to keep you informed of important events. Notifications are delivered even when the app is not open.

You may receive push notifications for:

  • Messages — when someone sends you a message or replies to a conversation.
  • Signature requests — when a form requires your signature.
  • Maintenance alerts — when a maintenance job is assigned to you or an asset you manage.
  • Inspection reminders — when an inspection is due.
  • Checklist completion — when a checklist you submitted triggers a follow-up action.

When you tap a notification, the app opens directly to the relevant screen (for example, tapping a message notification opens that conversation).

Enabling Push Notifications

  1. When you first log in, the app asks for permission to send notifications.
  2. Tap Allow when prompted.
  3. If you previously denied notifications, go to your device settings, find AXITRAQ in the app list, and enable notifications there.

Push notifications use Apple Push Notification service (APNs) on iOS and Firebase Cloud Messaging (FCM) on Android.

GPS Location

The AXITRAQ mobile app uses your device's GPS to record your location when you perform certain actions. This is a passive process that runs in the background and does not require any manual input from you.

When Location Is Recorded

Your GPS location is captured when you:

  • Scan a QR code.
  • Start or stop using an asset.
  • Submit a checklist or inspection.
  • Submit a timesheet entry.
  • Capture a photo (embedded in the watermark).
  • Record a fuel transaction.

What Is Captured

Each location record may include:

  • Latitude and longitude.
  • Compass heading (converted to cardinal direction: N, NE, E, SE, S, SW, W, NW).
  • Altitude in metres.
  • Speed.
  • Accuracy in metres.

Location data is updated at most once every 60 seconds to conserve battery and data usage.

Location Permissions

The app requires location permissions to function correctly. When prompted:

  1. Select Allow While Using the App (recommended).
  2. The app only accesses your location when it is open and you are performing an action.

Offline Mode

The AXITRAQ mobile app is designed to work in areas with poor or no network connectivity. When you are offline, the app queues your actions locally and submits them automatically when you regain a connection.

How Offline Queuing Works

When the app detects that it cannot reach the AXITRAQ server:

  1. A sync status banner appears at the top of the screen, indicating that you are offline.
  2. You can continue performing actions normally: scanning QR codes, completing checklists, submitting timesheets, recording part consumption, and starting or stopping asset sessions.
  3. Each action is saved to a local database (SQLite) on your device.
  4. The queued actions are displayed so you can see what is waiting to be sent.

Automatic Sync

When network connectivity returns:

  1. The app detects the connection automatically.
  2. Queued actions are submitted to the server in the order they were performed.
  3. Each action is processed individually. If one fails, the rest continue.
  4. The sync status banner updates to show progress and clears once all actions are submitted.

The sync engine uses exponential backoff for retries, meaning it waits progressively longer between attempts if the server is not responding. All queued operations are idempotent, so submitting the same action twice does not create duplicate records.

Qualifications

The Qualifications section allows you to view and manage your trade licences, certifications, and other qualifications.

Viewing Your Qualifications

  1. From the home screen, tap Qualifications.
  2. A summary at the top shows counts of current, expiring soon, and expired qualifications.
  3. Your qualifications are displayed as colour-coded cards:
  4. Green — Current and valid.
  5. Yellow — Expiring soon (check the expiry date).
  6. Red — Expired. Contact your supervisor or update the qualification.

Updating a Qualification

If your administrator has enabled self-service renewal for a qualification type:

  1. Tap the qualification card you want to update.
  2. Edit the relevant fields: licence number, issuing body, issue date, or expiry date.
  3. Upload an updated document (for example, a photo of your renewed licence card) using the image picker.
  4. Tap Save.

You can also add new qualifications from the available types if your organisation allows self-service additions.

TOTP Authenticator

The AXITRAQ mobile app can function as a TOTP (Time-based One-Time Password) authenticator, similar to Google Authenticator. If your organisation requires two-factor authentication for web platform login, you can generate verification codes directly from the mobile app.

To use the authenticator:

  1. Make sure 2FA is enabled on your AXITRAQ account (configured via the web platform).
  2. Open the authenticator section in the mobile app.
  3. Authenticate with Face ID or your fingerprint to access the code generator.
  4. A 6-digit code is displayed, along with a countdown timer showing how many seconds remain before the code changes (codes refresh every 30 seconds).
  5. Enter this code on the web platform login screen when prompted for your 2FA verification.

The TOTP secret is stored securely in your device's keychain (iOS) or keystore (Android) and is protected by biometric authentication.

Account and Settings

To access your account settings:

  1. Tap the Sign Out or profile option in the top bar of the home screen.
  2. A confirmation prompt appears before signing out.

Server Configuration

If your organisation uses a custom server address, you can configure this on the login screen before signing in. In most cases, the default server (axitraq.app) is correct and does not need to be changed.

App Permissions

The AXITRAQ app may request the following device permissions:

Permission Purpose
Camera QR code scanning, photo capture, document scanning.
Location GPS recording for scans, timesheets, checklists, and photo watermarks.
Notifications Push notifications for messages, signature requests, and alerts.
Photo Library Uploading existing photos from your device.

You can manage these permissions at any time through your device's Settings app.

Signing Out

  1. Tap the sign-out option in the top bar.
  2. Confirm that you want to sign out.
  3. You are returned to the login screen.

Signing out deactivates push notifications on the device until you log in again. Any pending offline actions are retained and will sync the next time you log in with the same account.

Troubleshooting

I cannot log in

  • Verify that you are using the correct email and password. These are the same credentials you use on the web platform at axitraq.app.
  • Check that your device has an active internet connection.
  • If your account has been deactivated, contact your administrator.

QR codes are not scanning

  • Ensure the camera permission is enabled for AXITRAQ in your device settings.
  • Clean the camera lens.
  • Make sure the QR code is well-lit and not damaged. If the code is unreadable, use the manual code entry option.

Photos fail to upload

  • Large photos require a stable network connection. Switch to Wi-Fi if possible.
  • If you are in an area with poor connectivity, the photo is queued offline and will upload when connectivity returns.

Push notifications are not arriving

  • Check that notifications are enabled for AXITRAQ in your device settings.
  • On Android, ensure that battery optimisation is not preventing AXITRAQ from running in the background.
  • Sign out and sign back in to re-register your device for push notifications.

Offline actions are not syncing

  • Verify that you have an active internet connection.
  • Open the app and check the sync status banner for details.
  • If actions remain queued for an extended period, try closing and reopening the app.

The app is running slowly

  • Ensure your device operating system is up to date.
  • Close other apps running in the background.
  • If the issue persists, try uninstalling and reinstalling AXITRAQ.

Getting Help

If you need further assistance with the AXITRAQ mobile app:

  • In-app help: Use the Dash AI assistant available on the web platform at axitraq.app for instant answers to common questions.
  • Documentation: Visit wiki.axitraq.com for the full AXITRAQ knowledge base.
  • Support: Contact your organisation's AXITRAQ administrator, who can reach Aditech support if needed.

AXITRAQ Mobile App User Guide -- Aditech Pty Ltd -- Last updated 2026-05-07