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AXITRAQ Getting Started Guide

Version: 1.0 Last Updated: 2026-05-07 Applies to: AXITRAQ Web Platform (axitraq.app)

Table of Contents

  1. Welcome to AXITRAQ
  2. Logging In
  3. Accessing the Login Page
  4. Entering Your Credentials
  5. Two-Factor Authentication
  6. Trusting a Device
  7. Troubleshooting Login Issues
  8. The Dashboard
  9. Your First Look
  10. Dashboard Pages
  11. Working with Widgets
  12. Creating and Managing Dashboard Pages
  13. The Top Bar
  14. Navigating the Sidebar
  15. Sidebar Sections Overview
  16. Asset Audit
  17. Asset Manage
  18. People
  19. Reports
  20. Shop
  21. Communication
  22. Administration
  23. Account and Sign Out
  24. Personalising Your Workspace
  25. Switching Between Light and Dark Mode
  26. Customising Your Dashboard
  27. My Account
  28. Profile
  29. Two-Factor Authentication
  30. Devices
  31. Login History
  32. Setting Up Your Company
  33. Company Details
  34. Subscription and Billing
  35. Managing Offices
  36. Quick Tips
  37. Getting Help

Welcome to AXITRAQ

AXITRAQ is an asset lifecycle and operations platform built in Australia for businesses that manage physical assets and equipment. Whether you work in construction, mining, agriculture, utilities, fleet management, or facilities, AXITRAQ brings together everything you need to track assets, schedule maintenance, manage your workforce, control inventory, and generate reports — all from a single platform.

With AXITRAQ, you can:

  • Track assets from acquisition through to disposal with full digital records, QR codes, and real-time location mapping.
  • Schedule and manage maintenance using calendar-driven and meter-based triggers with automated alerts.
  • Run inspections and checklists with photo evidence, digital signatures, GPS tagging, and compliance audit trails.
  • Manage your workforce including employees, contractors, qualifications, timesheets, and payroll integration.
  • Control inventory with parts and materials tracking, vendor management, stock alerts, and purchase orders.
  • Schedule and manage jobs using a visual drag-and-drop calendar with resource assignment and budget tracking.
  • Generate reports across every dimension of your operation and export to PDF or CSV.

AXITRAQ is accessible from three interfaces:

  • Manager Dashboard (desktop/laptop) — the full management console covered in this guide.
  • Audit App (tablet/iPad) — a purpose-built interface for field audits with AI-powered image capture.
  • Operator App (mobile) — a lightweight mobile interface for QR scanning, timesheets, and field operations.

This guide will walk you through logging in, navigating the platform, personalising your workspace, and setting up your company. By the end, you will be comfortable moving around AXITRAQ and ready to start managing your assets and operations.

Logging In

Accessing the Login Page

To access AXITRAQ, visit the AXITRAQ website at axitraq.com.au or axitraq.com. The website displays a login button that opens a login modal where you can enter your credentials.

Your company administrator will have provided you with a username and password when your account was created. If you do not yet have an account, contact your company administrator or sign up for a free trial at axitraq.com.au/signup.html.

Entering Your Credentials

  1. Click the Login button on the AXITRAQ website to open the login modal.
  2. Enter your username in the username field.
  3. Enter your password in the password field.
  4. Optionally, tick Trust this device if you are on a personal or frequently used device (see Trusting a Device below).
  5. Click Sign In.

On successful authentication, your browser will be redirected to the AXITRAQ platform at axitraq.app and you will land on your Dashboard.

Two-Factor Authentication at Login

If your account has two-factor authentication (2FA) enabled, you will see an additional step after entering your password:

  1. Enter your username and password as normal and click Sign In.
  2. A verification prompt will appear asking for your 6-digit authenticator code.
  3. Open your authenticator app — either the AXITRAQ mobile app, Google Authenticator, Authy, or whichever app you used during 2FA setup.
  4. Enter the 6-digit code currently displayed in your authenticator app.
  5. Click Verify.

The code changes every 30 seconds. If your code is rejected, wait for the next code to appear and try again. If you have lost access to your authenticator app, you can use one of your backup codes instead. Each backup code can only be used once.

If you have exhausted your backup codes and cannot access your authenticator, contact your company administrator. They can reset your 2FA from the Users management page.

Trusting a Device

When logging in, you can tick the Trust this device checkbox before signing in. When a device is trusted:

  • You will not be prompted for a 2FA code on that device and browser for 30 days.
  • After 30 days, you will need to enter your 2FA code again and can choose to re-trust the device.

Only trust devices that are secure and personally used by you. Do not trust shared or public computers.

You can review and revoke trusted devices at any time from My Account > Devices (see Devices).

Troubleshooting Login Issues

Incorrect password Double-check your username and password. Passwords are case-sensitive. If you have forgotten your password, use the password reset link on the login modal or contact your administrator.

Too many login attempts For security, AXITRAQ limits login attempts to 10 per 15 minutes per IP address. If you exceed this limit, wait 15 minutes before trying again. This protects your account from unauthorised access attempts.

2FA code not working Ensure the time on your phone is set to automatic. TOTP codes are time-sensitive, and even a small clock drift can cause codes to be rejected. If the problem persists, try using a backup code or contact your administrator to reset your 2FA.

Account locked or inactive If your account has been deactivated, you will not be able to log in. Contact your company administrator to have your account reactivated.

The Dashboard

Your First Look

After logging in, you arrive at the Dashboard — your home screen within AXITRAQ. The dashboard provides a personalised overview of your operations through configurable widgets.

The dashboard layout consists of three main areas:

  • Top Bar — displays the current page title, your username, and quick-access buttons for your account, theme toggle, and sign out.
  • Sidebar (left) — the main navigation menu for accessing all areas of the platform.
  • Main Content Area (centre) — where your dashboard widgets and page content are displayed.

When your account is first created, you will see a default dashboard page called Overview that comes pre-configured with a set of starter widgets. This gives you an immediate snapshot of key information. You can customise this page or create additional pages as you become familiar with the platform.

Dashboard Pages

AXITRAQ allows you to create multiple dashboard pages, each with its own set of widgets. Think of dashboard pages as tabs — each one can focus on a different aspect of your operations.

For example, you might set up:

  • An Overview page with high-level counts and alerts.
  • A Maintenance page focused on upcoming service, overdue items, and maintenance costs.
  • A Workforce page showing employee hours, qualification expiries, and active jobs.

Dashboard pages are personal to you. Each user in your company has their own set of dashboard pages, so your customisations will not affect other users.

Working with Widgets

Widgets are the building blocks of your dashboard. Each widget displays a specific piece of information — asset counts, maintenance alerts, financial summaries, messaging, and more.

Rearranging widgets: Click and drag any widget to reposition it on your dashboard. Widgets snap into place automatically. Your layout is saved as you make changes.

Available widget types include: - Asset counts and status summaries - Employee and contractor statistics - Maintenance alerts and upcoming service - Financial summaries and cost tracking - Job overviews and scheduling - Parts and materials values - Low stock alerts - Fuel overview - Internal messaging - SMS messaging - And more

Creating and Managing Dashboard Pages

To create a new dashboard page:

  1. Look for the page tabs at the top of the dashboard area.
  2. Click the option to add a new page.
  3. Give your page a name and optionally select an icon.
  4. Your new page will appear as a tab alongside your existing pages.

To rename or reorder pages:

  • Click on a page tab to switch to it.
  • Use the page management options to rename, reorder, or delete pages.

To add widgets to a page:

  1. Navigate to the dashboard page you want to customise.
  2. Use the add widget option to browse available widget types.
  3. Select a widget to add it to your page.
  4. Drag it into your preferred position.

The Top Bar

The top bar is always visible across the platform and provides quick access to key actions:

Element Description
Page Title Displays the name of the current page or section you are viewing.
Username Shows the name of the currently logged-in user.
Account Button Links to your My Account page where you can manage your profile, 2FA, devices, and login history.
Theme Toggle A sun/moon icon button that switches between light and dark mode. Your preference is remembered across sessions.
Sign Out Ends your session and returns you to the login page.

The sidebar is the primary navigation tool in AXITRAQ. It appears on the left side of the screen and organises the platform into logical sections. The sections visible to you depend on your user permissions — you will only see areas that your administrator has granted you access to.

Section Items Notes
Dashboard Dashboard Always visible to all users.
Asset Audit Audit Mode Tablet-optimised audit interface.
Asset Manage Assets, Registration, Inspections, Checklists & Forms, Labels & QR, Locate, Maintenance, Parts & Materials Core asset management features.
People Employees, Contractors, Clients, Jobs, Timesheets, Qualifications Workforce and scheduling.
Reports Reports Reporting and analytics.
Shop Orders Label ordering with cart badge.
Communication Messaging Internal and SMS messaging.
Administration Company, Departments, Users, Notifications, Settings Owner and admin users only.

At the bottom of the sidebar, you will find:

  • Your username and user class (e.g., Owner, Admin, Manager, Operator).
  • A link to My Account.
  • A Sign Out link.
  • The current platform version number.

Asset Audit

The Audit Mode section provides access to the tablet-optimised audit interface. This is primarily designed for use on iPads and tablets in the field, where you can use AI-powered image capture to automatically identify assets, read compliance plates, and extract serial numbers and registration details from photographs.

Asset Manage

This is the core of AXITRAQ's asset management capability:

  • Assets — View, search, add, and manage all assets in your register. Each asset has a complete digital profile with photos, documents, maintenance history, and more.
  • Registration — Track vehicle and equipment registrations with expiry dates, payment history, and automated renewal alerts.
  • Inspections — View completed inspections and their results, including any flagged items or failed checks.
  • Checklists & Forms — Build and manage inspection checklists and digital forms with the visual builder. Supports pre-start checks, post-stop inspections, operating procedures, and compliance audits.
  • Labels & QR — Design custom label templates and generate QR codes for your assets. Print labels on your own printer or order professional-grade labels.
  • Locate — An interactive map showing the last recorded position of your assets. Toggle between street, satellite, and hybrid views.
  • Maintenance — Schedule and track preventive and meter-based maintenance with automated alerts and work orders.
  • Parts & Materials — Manage your inventory including parts, materials, vendors, stock levels, and purchase orders.

People

The People section covers workforce management:

  • Employees — Manage employee records including personal details, employment settings, qualifications, timesheets, emergency contacts, and location history.
  • Contractors — Manage contractors with business entity details, ABN, insurance, qualifications, and the same capability as employee records.
  • Clients — Maintain client records with contact details, addresses, payment terms, and a contact journal.
  • Jobs — Access the visual calendar scheduler to create, drag, resize, and manage jobs. Assign employees, contractors, assets, and resources. Track budgets and hours.
  • Timesheets — View and manage timesheets with daily, weekly, fortnightly, and monthly summaries. Approve or reject timesheet submissions.
  • Qualifications — A visual matrix showing all employees and contractors against qualification types, colour-coded by status (current, due, or expired).

Reports

The Reports section provides access to comprehensive reporting across your operations. Available report types include asset utilisation, employee hours, maintenance history, inspection compliance, registration expiry, qualification expiry, cost summaries, and QR scan analytics. All reports support date-range filtering and can be exported to PDF or CSV.

Shop

The Shop section contains the Orders page for the built-in label ordering system. When you add labels to your cart from asset or part pages, a badge count appears next to Orders in the sidebar showing the number of items in your cart. From here you can review your cart, select label materials (sticker, acrylic, aluminium, or stainless steel), and complete your order.

Communication

The Communication section contains Messaging — AXITRAQ's full messaging system supporting both internal messages and SMS (when Twilio is configured for your company).

A badge count appears next to Messaging showing your unread message count. This count is updated automatically every 30 seconds, so new messages will appear without needing to refresh the page.

From the Messaging page you can:

  • Send direct messages to individual employees, contractors, or contacts.
  • Send group messages to job teams, departments, or asset groups.
  • View conversation history and reply to messages.
  • Send SMS messages to external phone numbers (if SMS is enabled for your company).

Administration

The Administration section is only visible to users with Owner or Admin roles. It contains:

  • Company — View and edit your company details, trading name, ABN, contact information, and subscription settings.
  • Departments — Create and manage departments and offices within your company.
  • Users — Create user accounts, assign roles and permissions, enforce 2FA, and manage user access.
  • Notifications — Configure notification preferences and alert settings for registrations, qualifications, maintenance, and more.
  • Settings — Platform-wide settings for your company including employment settings, messaging configuration, and other preferences.

Account and Sign Out

At the bottom of the sidebar, below all navigation sections, you will find:

  • Your username and user class displayed for quick reference.
  • My Account — a link to your personal account settings (see My Account).
  • Sign Out — ends your session and logs you out of the platform.
  • The platform version number — useful when contacting support.

Personalising Your Workspace

Switching Between Light and Dark Mode

AXITRAQ defaults to dark mode, which is designed to reduce eye strain during extended use. If you prefer a lighter interface, you can switch to light mode at any time.

To toggle the theme:

  1. Look for the theme toggle button in the top bar. It displays a sun icon (in dark mode) or a moon icon (in light mode).
  2. Click the icon to switch themes.

Your theme preference is saved automatically and will persist across sessions on the same browser. The preference is stored locally, so if you use a different browser or device, you may need to set it again.

Customising Your Dashboard

Your dashboard is fully customisable. Here are some tips to make it work for you:

Start with the default Overview page. Spend a few days using the pre-configured widgets to understand what information is available, then adjust based on what you find most useful.

Create focused pages. Rather than cramming everything onto one page, create separate dashboard pages for different aspects of your work. A maintenance manager might have a "Maintenance" page and a "Parts" page, while a site supervisor might have a "Jobs" page and a "Workforce" page.

Arrange widgets by priority. Drag your most important widgets to the top of the page so they are immediately visible when you open the dashboard.

Remove widgets you do not use. A cleaner dashboard helps you focus on what matters. You can always add widgets back later.

My Account

Your personal account settings are accessible from the Account button in the top bar or the My Account link at the bottom of the sidebar. The My Account page is located at /base/account/ and contains four tabs.

Profile

The Profile tab allows you to view and update your personal information:

  • Username — your login username.
  • Email — your email address, used for notifications and password resets.
  • Phone — your phone number, used for SMS notifications if configured.
  • Display Name — the name displayed throughout the platform.

To update your details, edit the relevant fields and save your changes.

Two-Factor Authentication

The Two-Factor Authentication tab lets you manage 2FA for your account. Two-factor authentication adds an extra layer of security by requiring a 6-digit code from an authenticator app in addition to your password when logging in.

AXITRAQ supports two enrollment methods:

  • AXITRAQ Mobile App — if you have the AXITRAQ mobile app installed, it can act as your authenticator. Enrollment is automatic and no QR code scanning is needed.
  • External Authenticator — use any TOTP-compatible app such as Google Authenticator, Authy, or Microsoft Authenticator.

To enable 2FA:

  1. Navigate to My Account > Two-Factor Authentication.
  2. Click Enable Two-Factor Authentication.
  3. Choose your preferred method:
  4. AXITRAQ App — follow the on-screen instructions to complete setup via the mobile app.
  5. External Authenticator — a QR code will be displayed. Open your authenticator app, scan the QR code, then enter the 6-digit verification code shown in your authenticator.
  6. Once verified, you will be shown 8 backup codes. These are single-use emergency codes that can be used if you lose access to your authenticator.

Important: Save your backup codes in a secure location. They are only displayed once during enrollment. Each code can only be used one time.

To regenerate backup codes: If you have used some of your backup codes and want a fresh set, you can regenerate them from this tab. You will need to enter a current 2FA code to confirm.

To disable 2FA: You can disable 2FA from this tab by entering your password and a current 2FA code. Note that administrators and company owners may be prevented from disabling 2FA if your company enforces it for those roles.

Devices

The Devices tab shows a list of all devices and browsers that you have marked as trusted. Trusted devices skip the 2FA prompt for 30 days.

From this tab you can:

  • View trusted devices — see which devices currently have trusted status, including when they were last used.
  • Revoke device trust — remove trusted status from any device. The next time you log in from that device, you will be prompted for your 2FA code.

If you suspect someone has gained access to one of your devices, revoke its trust immediately and change your password.

Login History

The Login History tab provides a record of all login activity on your account. Each entry shows:

  • Date and time of the login.
  • IP address.
  • Device and browser information.
  • Whether the login was successful or failed.

Review your login history periodically. If you see login attempts that you do not recognise, change your password immediately and notify your administrator.

Setting Up Your Company

This section is for administrators and company owners who need to configure their company within AXITRAQ. If you are a standard user, you can skip this section.

Company Details

The company details page is accessible from Administration > Company in the sidebar, or directly at /base/manage/company/.

This page displays and allows you to manage:

Field Description
Company Name Your registered company name.
Trading Name Your trading or brand name, if different.
ABN Australian Business Number.
ACN Australian Company Number (if applicable).
Domain Your company's web domain.
Email Primary company email address.
Phone Primary company phone number.
Website Company website URL.
Address Registered business address.
Owner/Contact Name of the primary company contact.
Owner Email Email address of the primary contact.
Owner Phone Phone number of the primary contact.
Timezone Your company's timezone, used for scheduling and timestamps.
Asset Prefix A short prefix applied to all asset identifiers (e.g., "ACM" results in asset IDs like ACM-001).

The page also displays read-only information about your subscription:

  • Current Plan — shown as a badge (Basic, Standard, Premium, or Enterprise).
  • Status — whether your company account is active or inactive.
  • Subscription Status — your current subscription state.
  • Billing Cycle — monthly or annual.
  • Next Billing Date — when your next payment is due.
  • Payment Method — your current payment method on file.

Subscription and Billing

AXITRAQ offers four subscription tiers:

Basic Standard Premium Enterprise
Monthly $49 $99 $199 Custom
Annual $495/year $995/year $2,040/year Custom
Offices 1 2 4 Custom
Managers 1 2 4 Custom
Employees 10 25 50 Unlimited
Contractors -- 10 20 Unlimited
Assets 100 250 600 Unlimited
Parts 200 500 1,200 Unlimited

All plans include a 14-day free trial with full access and no credit card required.

All plans include the Manager Dashboard, Audit App, Operator App, Reports and Analytics, Notifications and Alerts, Internal Messaging, Asset Locator and Map, Employees and Qualifications, Timesheets, Checklists, Registration and Compliance, Inspections, Jobs, Maintenance, Parts and Materials, Custom Labels, Data Sovereignty, 2FA, and Dash AI Support.

To view or manage your subscription, navigate to Administration > Company.

Managing Offices

AXITRAQ allows you to create multiple offices (locations or branches) within your company. Offices help you organise your assets, employees, and operations by physical location.

From the Company details page, you can:

  • Add a new office — provide the office name, address, and contact details.
  • Edit an existing office — update office information as needed.
  • Delete an office — remove an office that is no longer active.

The number of offices available depends on your subscription plan.

Quick Tips

Bookmark your dashboard. After logging in for the first time, bookmark https://axitraq.app/base/ in your browser for quick access. Future logins will take you directly to your dashboard.

Use the sidebar to orient yourself. If you ever get lost, the sidebar always shows you where you are. The current section is highlighted, and you can click Dashboard at any time to return to your home screen.

Keep your profile up to date. Make sure your email and phone number are current in My Account. These are used for notifications, password resets, and SMS alerts.

Enable 2FA early. Two-factor authentication significantly improves your account security. Set it up from My Account before you start entering important data into the platform.

Check your messages regularly. The unread message badge in the sidebar updates every 30 seconds. Keep an eye on it for communications from your team.

Explore at your own pace. AXITRAQ is designed to be intuitive. Click through the sidebar sections to familiarise yourself with what is available. You cannot break anything by looking around.

Note the version number. The platform version is displayed at the bottom of the sidebar. If you ever need to contact support, having the version number handy helps us assist you more quickly.

Getting Help

AXITRAQ provides multiple support channels to ensure you always have assistance when you need it.

Dash AI Assistant Dash is AXITRAQ's AI-powered support assistant, available around the clock. Dash has deep knowledge of every AXITRAQ feature and can provide context-aware answers instantly. Look for the Dash chat option within the platform to ask questions, get guidance on features, or troubleshoot issues.

Email Support Contact the AXITRAQ team directly at hello@axitraq.com for support requests, feature questions, or account issues.

Priority Human Support Available on Premium and Enterprise plans, priority human support ensures your queries are handled with the fastest response times.

Your Company Administrator For account-related issues such as password resets, permission changes, or 2FA resets, your first point of contact is your company administrator. They have access to user management tools within AXITRAQ that can resolve most account issues immediately.

AXITRAQ is an Aditech Pty Ltd product (ABN 73 614 893 473). Australian built and hosted. Copyright 2026 AXITRAQ. All rights reserved.